ATCOM APBX IP02 User Manual download pdf (Page 20)

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create and set up call queue:

Extension: a unique label to help you identify the call queue when listed in outgoing calling rules

component.

Agents: select the users which you want them to be queue member.

You can get information of other parameters by putting your mouse on the label.

At last, please click on Update button, and click on Apply Changes button in up right corner of

the main page.

3.9 Voice Menus

Like most organization, we would like to redirect all of the incoming calls automatically. The

voice menu is very handy for these sorts of things. The system should allow callers to make the

selection according to the voice menu.

Please select the Voice Menus option from the vertical menu on the left, then you can get the

following screen:

http://ArtTel.ru

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ATCOM APBX IP02 User Manual Page 20