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2.11 Voice Menu (IVR)

Menus allow for more efficient routing of calls from incoming callers. Also known as IVR

(Interactive Voice Response) menus or Digital Receptionist.

 Name: Name of this Voice Menu

 Extension: If you want this Voicemenu to be accessible by dialing an extension, then

enter that extension number.

 Dial other Extensions: Is the caller allowed to dial extensions other than the ones

explicitly defined.

 Actions: A sequence of actions performed when a call enters the menu.

 Add a new step: Add additional steps performed during the menu.

 Keypress Events: Allow key press events will cause the system to listen for DTMF input

from the caller and define the actions that occur when a user presses the corresponding

digit.

VoIPon www.voipon.co.uk [email protected] Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299

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ATCOM APBX IP02 User Manual Page 14