ATCOM APBX IP02 User Manual download pdf (Page 42)

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1/ Put the file in your tftp server

2/ Use putty to connect to the IP04 via SSH

Run below commands

3/ cd /persistent/var/lib/asterisk/gui_backups

4/ tftp –g –r YOUR_BACKUP_FILE YOUR_TFTTP_IP

5/ go to the backup page and select the file to restore.

6/ Reboot the device.

3.11 Call queue agent Login and Logout

There are two kinds of login and logout for the agent.

First, you need to enable the “is agent” in users page for the extensions.

1/ Agent Log in: use your extension to dial Agent Log in extension and enter the username and

password to log in. you need to keep the line on for log in. if you hang up the extension. It will log

out.

1/ Agent Call Back Log in: use your extension to dial Agent Call Back extension and enter the

username and password and new agent extension to log in. you don’t need to keep the line on.

When there is a call in the call queue, it will ring your extension. To log out, use your extension to

dial Agent Call Back extension and enter the username and password and #.

3.12 DISA

DISA - this application allows you to make calls from outside the PBX as if you are inside it.

Purpose and usage

With this application you can allow calls from outside your PBX to be interpreted as if they are

inside the PBX.

The principle is the following: somebody from outside the PBX system place a call to one of our

numbers. The caller will hear a continuous signal. He/she has to enter a password followed by the

pound key. If the password is correct then the caller will hear again a signal which this time is

coming from inside the PBX system.

Below is the process to use DISA in IP0X,

1/: in the voicemenu --> create a new voicemenu,. add two steps:

step1: Answer

step2: DISA: Password:xxxxx, DIALPLAN.

2/ in the incoming rule, point your analog trunk to the DISA voice menu.

Test process:

1) make incoming call to your analog port.

2) you will hear the dial tone and then press the password followed by #

3) you will hear dialtone again, then press the number followed by # to dial the number you wish

to dial.

VoIPon www.voipon.co.uk [email protected] Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299

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ATCOM APBX IP02 User Manual Page 42