ATCOM IPPBX IP02 User Manual download pdf (Page 20)

IPPBX IP02 User Manual

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Users can check their Voicemail by dialing this code on their phone.

Attended Transfer

Routed a call to a third party only if the third party answers the call. The call flow should be like below:

1. Phone A call B, B answers the call.

2. B presses feature code(*3) and C’s number to transfer the call to C

3. If C answers B’s call, B can talk to C and A is on hold

4. If Phone B hangs up, A will talk to C, transfer is successful.

4’ If Phone C hangs up, B connects back to A, transfer is failed

Blind Transfer

Blind transfer is when a call is routed to a third party, the original call is ended, and no check is made to determine

whether the transferred call is answered or if the number is busy.

The call flow should be like below:

1. Phone A call B, B answers the call.

2. B presses feature code(*03) and C’s number to transfer the call to C

Group Call Pickup

Pick up a ring call for other extensions in the same pickup group.

The call flow should be like below:

1. C calls A, phone A is ring, but A is not at his/her seat.

2. Extension A and B are in the same pick up group, B can dial Group Call Pickup code to pick up the ring call,

and talk to C.

Direct Call Pickup

Pick up a ring call for an appointed extension.The call flow should be like below:

1. C calls A, phone A is ring, but A is not at his/her seat.

2. B can dial Direct Call Pickup code + A’s extension number to pick up the ring call, and talk to C.

Intercom

Connect directly to a specified phone.

The call flow should be like below:

1. A dial Intercom code + B’s extension nubmer.

2. If Phone B supports page/intercom, it will answer the call automatically.

2) Call Park

It allows a person to park a call on IPPBX and continue the conversation from any other telephone set.

The call flow should be like below:

1. A and B are on the conversation.

2. A dial call park code (e.g. *6), PBX will tell A a park extension (e.g. 701) and then hang up the call. B is

parked on PBX.

3. C dial park extension: 701, PBX will bridge C and B.

3) Call Forward

Users can configure their follow me settings via their phones.

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ATCOM IPPBX IP02 User Manual Page 20