ATCOM IPPBX IP02 User Manual download pdf (Page 40)

IPPBX IP02 User Manual

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This allows a message like "Thank you for holding, your call is important to us." to be played at regular intervals

while a caller is in the queue

NOTE: The key point with announcements is that they are only played within the timeout/retry period set on the

queue. For the most part this works OK as when all queue members are busy/unavailable, the timeout/retry

period is effectively ignored (i.e. you can consider the queue to always be in this state) and announcements will

be played as per your setting of the announce-frequency and periodic-announce-frequency parameters. When a

handset is available and the queue is ringing it, the timeout/retry timeouts become critical. For example, if you

want announcements every 20 seconds, but the timeout is set to 60 seconds, when a queue member is ringing,

you will only ever get announcements every 60 seconds.

5) Event

This allows callers waiting in the queue to dial a key to go to other destination.

6) Failover Destination

This define the failover destination for callers when the max wait time is up.

7) Others

Music On Hold

Select Music On Hold Class for this Queue

Leave When Empty

This option controls whether calls already on hold are forced out of a queue that has no agents. There are two

options:

Yes: Callers are forced out of a queue when no agents logged in, or if all logged in agents are unavailable.

NO: Callers will remain in a queue with no agents.

Join Empty

This option controls whether callers can join a call queue that has no agents. There are three options:

Yes: Callers can join a call queue with no agents or only unavailable agents.

No: Callers cannot join a queue with no agents or if all agents are unavailable.

Agent Announcement

Announcement played to the agent prior to bridging in the caller.

Join Announcement

Announcement played to callers once prior to joining the queue.

Retry

How long does IPPBX wait before trying all the members again.

Wrap Up Time

After a successful call, how long to wait before sending a potentially free member another call.

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ATCOM IPPBX IP02 User Manual Page 40